Whoever said, “There’s no such thing as bad publicity,” doesn’t work for Comcast … and neither does one of their call center folks anymore (I would expect)!
Whoever said, “There’s no such thing as bad publicity,” doesn’t work for Comcast … and neither does one of their call center folks anymore (I would expect)!
Comcast Corp. is one of the nation’s largest cable operators and home internet service providers. With billions of dollars in sales, imagine what their marketing budget must be!
More than 50 years of history and tens of millions of dollars in marketing budget were shot in only 8 minutes by one employee and a clear sales culture of pressure.
Click the image below to hear the recording on YouTube.
This recording was posted less than 24 hours ago and already has more than 3.5 million impressions – plus countless YouTube postings – plus national news coverage.
We all want motivated employees. But…
What I would like to know is what Comcast policy (or internal incentive) motivated this particular individual to act this way.
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