I have a dream...
Today is Martin Luther King, Jr. Day...
I was born in the same year that Dr. King was assassinated. I never saw or heard him outside of film clips and audio sound bites. One thing that I do know is that he personified hope and determination delivered with a reverence and motivation that inspired people to act.
To borrow a quote from Dr. King...I have a dream...
I have a dream that...
- banking resolves its identity problem
- senior executives finally realize the power of marketing
- the customer experience becomes king
- banks and CUs focus their attention to the outside threats to the ENTIRE industry
- margins increase and LLRs decrease
Here's a tip of my hat to Dr. King and a wish for everyone to have a tremendous 2011!
Cheers!
Bruce
